Delivery
Delivered in France Metropolitan and worldwide
The products are prepared and shipped within 48 to 72 hours of ordering, unless specifically stated on the product sheet: manufacturer's stated lead time, current reassortment or product unavailability.
We deliver your order to the delivery address of your choice (except boxes without physical address), in France.
You are notified by email when shipping your order.
We entrust your package according to its type, its destination and its volume, to the most qualified transporters such as the Colissimo Post Office.
The carrier delivers the package to the consignee in person, against signature of the carrier's dispatch note. You can follow your order and the delivery of the package on the site, in your Customer Area, in the Orders section.
UPON DELIVERY
The carrier delivers the package in person to the consignee (which you indicated when ordering), against the signature of the carrier's dispatch note.
At the time of delivery, the consignee is obliged to check, in the presence of the carrier, the condition of the parcel at delivery.
In the case of an anomaly found on delivery (check the condition of the carton) or any doubt about the content of the order, the recipient must indicate his reservations in the form of handwritten and dated observations with his signature on the Delivery note and keep a copy. The consignee must imperatively refuse the parcel. He must then send his complaints to the Customer Service by email via our contact form at the latest within the working day after delivery. It must also confirm this anomaly by sending the carrier within 2 working days of the delivery date a registered letter with acknowledgment of receipt setting out the claims.
For parcels with the mention FRAGILE, it is absolutely necessary to note any breakages with the delivery person. No complaint can be considered later. RETURN OR EXCHANGE OF PRODUCT DUE TO A DELIVERY PROBLEM (within working day after delivery)
In case of an anomaly observed after unpacking the package (for parcels without mentioning FRAGILE), the Customer must contact the Customer Service by email via our contact form , no later than the working day after delivery.
If return or exchange is required, you will receive instructions to return the product to us. The product must be in a perfect state of resale, unused, properly protected, in its original packaging with all the accessories, documentation and related notices intact and not handwritten. The product must be sent by the Customer by registered mail with acknowledgment of receipt or Colissimo Suivi to the following address:
ACCESS 2 ROUES 06
1 BD DU NORD 06110 LE CANNET - FRANCE
The product will automatically be exchanged subject to availability or refunded if it was not available. The exchange costs shall be borne by (www.pieces-origine-sym.fr), except in the case where it appears that the product reproduced does not correspond to the declaration of origin made by the Customer in the Return form. Any anomaly that is not dealt with by the Client in the rules defined above and in the time allowed will not be taken into account and will release (ACCESS 2 ROUES 06) any responsibility.
In good faith, you have "forgotten" to return the product on time. Or the condition of the product is imperfect to be returned in the contractual conditions ...
Contact our Service by email or phone, together we will agree on an appropriate and satisfactory solution for all.
